These Terms and Conditions (“Terms”) govern your stay at Pedra de Sal Hostel & Suites, hereinafter referred to as the “Hostel.” By making a reservation at the Hostel, you agree to comply with and abide by these Terms.
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Reservations
Reservations can be made online, by phone, or in person at the Hostel. To secure your reservation, accurate information and advance payment, when applicable, are required.
The Hostel reserves the right to refuse any reservation for any reason, including room availability.
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Individual Reservations
To confirm a reservation, a 50% payment of the total reservation value is required.
The remaining balance must be settled at least 2 days before the check-in date; otherwise, the Hostel reserves the right to cancel the reservation.
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Group Reservations
Group reservations (7 people or more) are subject to the following conditions:
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Up to 10 people: A 20% deposit of the total reservation value. The remaining amount must be paid at least 15 days before the check-in date; otherwise, the Hostel reserves the right to cancel the reservation.
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Between 11 and 20 people: A 30% deposit of the total reservation value. The remaining amount must be paid at least 30 days before the check-in date; otherwise, the Hostel reserves the right to cancel the reservation.
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21 people or more: A 35% deposit of the total reservation value. The remaining amount must be paid at least 45 days before the check-in date; otherwise, the Hostel reserves the right to cancel the reservation.
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Reservation Changes
Changes to reservations are subject to availability and may be subject to additional fees.
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Cancellation and Refund
The Hostel reserves the right to cancel any reservation if necessary, and in this case, a full refund will be provided to the guest.
Cancellations requested by the guest within the specified timeframe will be refunded.
Cancellations requested by the guest outside the specified timeframe will not be refunded.
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Payment
We accept payments in cash, bank transfer, credit/debit cards, or mobile payments.
Local fees, such as municipal or tourist taxes, may apply and will be added to the total reservation amount.
All prices and transactions are in Euros.
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Check-In and Check-Out
In-person check-in begins at 15:30 and ends at 19:30. After 19:30, check-in must be done online. If you arrive before this time, we will do our best to accommodate you, but room availability is not guaranteed.
Check-out must be completed by 11:30. Please vacate your room on time so that we can prepare it for the next guests.
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Late Check-Out
Late check-out is subject to availability and additional fees:
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Up to 3 hours after the check-out time: 25% of the room rate.
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Up to 6 hours after the check-out time: 50% of the room rate.
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More than 6 hours after the check-out time: 100% of the room rate.
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Breakfast
Breakfast is served between 7:30 and 10:00.
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Cleaning
Room cleaning is performed daily between 11:30 and 15:30.
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Behaviour and Rules
We expect all guests to behave respectfully and courteously in all areas of the Hostel.
Smoking is strictly prohibited inside the Hostel’s premises in areas not designated for it, as is the use of illegal drugs.
Guests are responsible for any damage caused to the Hostel’s facilities and will be held liable for repair or replacement costs.
The consumption of alcoholic beverages is not allowed inside the rooms.
Pets are not allowed in the Hostel.
Each guest is responsible for their personal belongings.
The Hostel is not responsible for losses or damages.
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Security and Personal Valuables
The Hostel is not responsible for any valuables left in the rooms or common areas. We recommend using lockers available on-site to store valuables.
These Terms are subject to change without prior notice. Please review them regularly during your stay. We appreciate your understanding and hope you have a pleasant stay at Pedra de Sal Hostel & Suites. If you have any questions or concerns, please do not hesitate to contact our customer service team.
